The left side of the tissue holder is mounted to a swivel bracket that allows the left housing and rod to rotate from a 3 o'clock (closed) position to a 12 o'clock (open) position.
In the closed position, the rod rests on a stop on the end of the right housing.
NOTE: The tissue holder is not designed to be mounted upside down. The rod does not have a latch and will swing open if mounted incorrectly.
When installed, a small gap will exist between the tissue holder housing and the wall.
The small gap is part of the product design to allow the housing and rod to swivel without scratching or marring the wall.
Corrective Actions:
Check that the rod is resting lightly in the stop located on the end of the right housing.
Check the spacing between the left and right brackets. * The distance between the centerlines of the brackets should be 8-3/8" (213 mm). Immediately after installation, swivel bracket operation may be stiff. Open and close the rod several times to loosen.
If the tissue holder is installed properly and continues to rotate stiffly, replace the swivel bracket.