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I Need to Change or Cancel an Order
For orders placed with Kohler Customer Care Center by phone, please contact Kohler Customer Care Center at 1-800-456-4537, 8:00 a.m. – 5:00 p.m. (CST), Monday - Friday.
You may also reach us by Chat, 7:00 am – 8:00 pm (Central Time Zone), seven days a week. Or, email us at [email protected].
For orders placed through www.kohler.com, please contact the online order support team at 1-800-258-8441 or by email at [email protected]. Please have your order number available.
NOTE: If you placed your order through a Distributor or Retailer, like Ferguson, The Home Depot, or build.com, please contact that place of purchase for assistance with your order.